Here at Wyldflower, we aim is to get your order to you as quickly as spossible. 

If the size isn’t quite right, please let us know and we can offer you an exchange within 30 days of purchase (Australia only).

All items must be returned undamaged, in original condition and packaging, with hair ties unopened and unused. We are not responsible for damage during transit if items are not returned in their original packaging.

We offer one complimentary ring size exchange per order, including return shipping and redelivery within Australia. If additional size exchanges are needed, we’re always happy to help - we simply ask that postage costs both ways are covered by the customer.

A 5% cancellation fee (with a minimum of $5) will apply to any cancelled orders, as we incur transaction costs.  A 10% restocking fee will be applied to any refunded orders.  Shipping fees will be deducted from the total refund amount unless the customer returns the item/s at their cost.

Sale Items Return Policy*

All items purchased from our Sale Collection are considered final sale and are not eligible for return, exchange, refund, or store credit due to change of mind, incorrect sizing, or personal preference.

We encourage customers to carefully review product descriptions, sizing information, and materials before making a purchase.

In the unlikely event that a sale item is found to be faulty, it will still be covered under our 6-Month Warranty Policy. If a manufacturing fault occurs within 6 months of purchase, please contact our customer care team with details and photographs of the issue. Once assessed and approved, we will offer a suitable remedy in accordance with our warranty policy, which may include a replacement, repair, or store credit.

This policy applies only to items purchased from the Sale Collection and does not affect your rights under Australian Consumer Law.