FAQs – Wyldflower Jewellery

Got a Question? We’ve Got Answers

We’ve compiled some of the most common queries to help you find the information you need quickly. If you can't find what you’re looking for, feel free to reach out!

Why buy 316L Stainless Steel Jewellery...

316L stainless steel is the gold standard for waterproof jewellery. Its premium surgical-grade composition is highly resistant to water, sweat, saltwater, chlorine, tarnishing, and corrosion, making it perfect for everyday wear. Unlike cheaper jewellery that fades or turns your skin green, 316L stainless steel jewellery is durable, hypoallergenic, and designed to keep its shine through showers, swimming, workouts, and daily life.

PRODUCT INFORMATION

What materials are used in Wyldflower Jewellery?

Our jewellery is crafted from premium 316L stainless steel, highly durable, waterproof, and hypoallergenic materials loved for their long-lasting shine.

We’re currently transitioning our collection to 316L stainless steel, the highest grade used in jewellery and known for its superior resistance to tarnish, corrosion, and wear.
While our existing 304 stainless steel pieces remain of excellent quality, offering the same water-safe, sweat-proof, and life-proof durability you’ve come to expect, our new 316L range takes it one step further in strength and longevity.

Our gold designs are plated with 18K gold using PVD (Physical Vapour Deposition) — a modern, environmentally friendly process that creates a finish up to ten times thicker than traditional plating. This makes every piece more durable, tarnish-resistant, and long-lasting.

So whether you choose silver, gold, or black steel, your Wyldflower piece is designed to be beautiful, strong, and made to live in — every single day.

Is your Jewellery hypoallergenic?

Yes! All of our pieces are made from 316L stainless steel, which is one of the safest metals for sensitive skin. It’s nickel-safe, lead-free, and hypoallergenic, meaning it won’t cause irritation or reactions for the vast majority of people.

Our gold designs are plated with 18K gold using PVD – a modern, non-toxic plating technique that creates a durable, skin-friendly finish.

So whether you have sensitive skin or just want jewellery you never have to worry about, our pieces are designed to be comfortable, safe, and irritation-free.

Under Australian Consumer Law, there isn’t a single “nickel standard” label, but jewellery safety aligns with ISO 1811 / EN 1811 — which limits nickel release in items intended for prolonged skin contact.
316L stainless steel naturally falls well below these limits, meaning it’s considered nickel-safe and suitable for those with sensitive skin.

How is your Jewellery 100% water-safe?

Yes, this is because our jewellery is crafted from premium stainless steel – the highest grade available for jewellery. This premium steel is naturally corrosion-resistant thanks to its protective chromium oxide layer, and with the addition of molybdenum, it offers superior defence against pitting and crevice corrosion, even in saltwater.

For our gold pieces, we take it a step further. Each one is plated with 18K gold using PVD (Physical Vapor Deposition) – a modern technique that creates a finish up to ten times thicker than traditional plating. PVD is environmentally friendly, uses a vacuum coating process, and results in an incredibly durable layer that’s resistant to tarnishing, fading, and everyday wear.

The result? Jewellery that’s 100% water-safe, sweat-proof, and life-proof – designed to keep its shine no matter where life takes you.

How do I take care of my jewellery?

Cleaning Tips:

Use only water and a mild soap to wash your jewellery.
Use a soft cloth to help clean it (no abrasive cleaning tools).
Regularly cleaning your pieces can keep residues to a minimum making them shine on the daily.

How do I determine my ring size?

There are two different method you can use to find our your perfect ring size.

If you already own a ring in the correct size, you can physically measure it. If not, you can measure your finger to determine your size.

Know Your Ring Size

There are two different method you can use to find our your perfect ring size.

If you already own a ring in the correct size, you can physically measure it. If not, you can measure your finger to determine your size.

METHOD 1 : MEASURING YOUR FINGER

Cut a piece of paper to about 10 centimeters (cm) in length and about 1 centimeter in width
Wrap the paper around your finger where you want the ring to sit. Adjust it so that it fits comfortably—not too tight or too loose
Mark the point where the end of the paper overlaps with itself using a pen
Lay the marked paper flat against a ruler or tape measure, and measure the length from the end to the marked point in millimeters (mm)
This measurement will give you the circumference of your finger

METHOD 2 : MEASURE A RING

Select a ring that fits comfortably on the finger where you plan to wear your new ring
Measure the internal diameter of this ring using a ruler or measuring tape. Place your ring on the ruler and measure the inside of the ring (the area that touches your finger)
Refer to our Ring Size Chart to convert your diameter measurement into the appropriate ring size

If you're worried you've chosen the wrong ring size, or you're simply unsure, shop with confidence knowing we offer a FREE Ring Size Exchange. We'll cover the postage for you to return your ring and the shipping to send your new size back to you, giving you complete peace of mind while finding your perfect fit.

*THIS OFFER IS NOT AVAILABLE ON RINGS IN FINAL SALE.

If your ring doesn't fit when it arrives, simply email us at info@wyldflowerjewellery.com.au, and we'll take care of the rest. We'll cover the postage for you to return your ring and the shipping to send your new size back to you, so you can find your perfect fit with complete peace of mind.

What if I order the wrong ring size?

If you're worried you've chosen the wrong ring size, or you're simply unsure, shop with confidence knowing we offer a FREE Ring Size Exchange*. Simply return your original ring to us, and we’ll cover the postage to send your new size back to you — making it easy to find your perfect fit.

*THIS OFFER IS NOT AVAILABLE ON RINGS ON SALE.

If your ring doesn't fit when it arrives, simply email us at info@wyldflowerjewellery.com.au, and we'll take care of the rest.

Do you offer necklace extenders?

Absolutely, we do. Our "Gravillea" Chain Extenders are available to purchase as a 5.5cm or 10cm extender, in our Accessories section.

ORDERS & SHIPPING

How much does shipping cost and how long does it take?

Postage within Australia is $9.95 and takes 4-14 business days for delivery. Orders over $99.00, the postage is FREE.

EXPRESS POSTAGE IS $14.95 and takes 1-4 business days for delivery. Orders over $149.00 Express Post is FREE.

Do you ship Overseas?

Yes, we do! We're excited to now offer international shipping to New Zealand, the United Kingdom, Europe and the United States!

Wherever you are, you can enjoy a little piece of the Wyldflower garden. International shipping rates are calculated at checkout.

What payment methods do you accept?

We accept card payments with Visa, MasterCard, and American Express. Aside from the major credit cards, we also accept PayPal, Apple Pay, Google Pay, and Shop Pay! As well as Afterpay & Zippay.

Do you offer gift cards?

Of course! We offer digital gift cards with instant delivery.

Our digital gift cards are delivered by email and contain instructions to redeem them at checkout. They have no minimum order value and no additional processing fees.

When should I place my order to receive it in time for the gifting season?

Australia Post experiences higher volumes during the end-of-year gifting period, so we always recommend ordering as early as possible. To give your parcel the bet chance of arriving on time, please place your order before the recommended dates listed on the Australian Post Website.

We recommend choosing Express Post at checkout for the fastest delivery options.

RETURNS, REFUNDS & EXCHANGES

At Wyldflower Jewellery, we want you to genuinely love your jewellery and feel confident shopping with us.

The information below explains our change-of-mind returns, exchanges, warranty and faulty-item process. Nothing in this policy is intended to exclude or limit

any rights you may have under the Australian Consumer Law.

Our 6-Month Warranty

All Wyldflower Jewellery comes with our 6-month warranty from the original date of purchase.

Our warranty covers manufacturing faults and defects, including unexpected colour or plating issues that occur during normal, intended wear.

Our jewellery is designed for everyday life, including exposure to water, sweat and everyday activities in accordance with the product description.

Our 6-month warranty does not cover damage caused by:

accidental damage, impact or breakage;
jewellery being caught, pulled, crushed or stretched;
scratches, dents or other reasonable signs of normal wear;
loss of an item or part of an item;
alteration, repair or modification by someone other than Wyldflower Jewellery; or
exposure to harsh chemicals or cleaning agents outside the normal intended use of the jewellery.

Every claim is considered individually based on the item, its age, the nature of the issue and how the issue occurred.

Our 6-month warranty is an additional Wyldflower promise and does not replace or limit your rights under the Australian Consumer Law. Consumer guarantee rights may continue beyond the stated warranty period depending on the circumstances.

What if I think my jewellery is faulty?

Please contact us at info@wyldflowerjewellery.com.au and include:

your name;
order number or other proof of purchase;
a description of the issue; and
clear photographs or video showing the problem where possible.

Photos help us understand what has happened and may allow us to resolve your claim more quickly.

In some cases, we may need the jewellery returned so that we can inspect and assess the item before determining the appropriate remedy.

You do not need to have the original packaging to make a claim regarding a potentially faulty product.

Returns Policy

All Items can be returned if there are manufacturing faults or defects. A return label will be emailed for returns.

We also offer one complimentary ring size exchange per order, including return shipping and redelivery within Australia. If additional size exchanges are needed, we're always happy to help - we simply ask that postage costs both ways are covered by the customer.

Items may be returned within 30 days from the date of purchase, for an exchange or store credit. Items must be unworn, in their original condition (with tags attached), and with proof of purchase to be eligible for return. Once you return is approved, we will need to receive your parcel within 14 days for your credit/exchange to be processed.

Wyldflower does not cover the cost of return postage. If an error has occurred at the fault of Wyldflower, you will not be asked to pay the return postage fee when lodging your return. We recommend purchasing tracked postage so you can trace your return, Wyldflower does not assume responsibility for lost parcels.

Earrings are not able to be returned for hygiene reasons. Items purchased on sale, promotional items, free gifts, Mystery items and lucky-dip items are not eligible to be returned.

For inquiries, you can contact via email at info@wyldflowerjewellery.com.au, and expect a response within 48 hours.

Refund Policy

We do not offer refunds unless the item is deemed faulty due to the manufacturing process. Under consumer law, ‘Wyldflower’ reserves the right to assess and determine fault within a product prior to processing a refund.

Please note the following:

A 5% cancellation fee (with a minimum of $5) will apply to any cancelled orders, as we incur transaction costs.
Shipping fees will be deducted from the total refund amount unless the customer returns the item/s at their cost.

Store Credit

Store credits work the same as a gift card! You will receive your credit note to the email used to complete the original purchase. Your unique credit note number can be used online or in store. Store credits have an expiry of 1 year!

For online use, you need to enter the credit note number in the ‘gift card or discount code’ section at checkout.

Exclusions

The below items are not able to be returned. Under consumer law a return will be accepted if a good is deemed faulty due to the manufacturing process.

- Earrings (not able to be returned due to hygiene reasons)

- Soldered pieces

- Clearance items

- Mystery/lucky-dip/free gifts

- Other promotional items

- Charity pieces

Orders Made With Afterpay or Zippay

Any order placed with a third-party payment company will not be affected by exchanges or credits. If an order is required to be refunded due to fault, the amount refunded will be processed using your original payment method (using the linked bank account/debit card associated with the third-party provider).

Need More Answers?

If you have any other questions or need further assistance, don’t hesitate to reach out. We’d love to hear from you and will be happy to assist with any queries you may have.

CONTACT US